terms and conditions 

Welcome to Mexicatessenmx website terms and conditions for use (“Terms”).  These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below.  If you do not agree to be bound by these terms and conditions, please do not use our Website.

Before you place an order with us, if you have any questions relating to these terms and conditions please contact us by email at contact@mexicatessenmx.co.uk


  • “Personal Information” means the details provided by you on registration;

  • “Product” means a product displayed for sale on the Website;

  • “Services” means a service displayed for sale on the Website. E.g. supper club tickets. 

  • “Serviced Countries” means United Kingdom

  • “We/us” means Mexicatessen, Clavering house, Clavering place, Newcastle Upon Tyne, NE13NG 

  • “Website” means the website located at www.mexicatessenmx.co.uk or any subsequent URL which may replace it;

  • “You” means a user of this Website.


       2.1 Access

You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms.

       2.2 Registration

       2.2.1 By registering as a user of our Website, you warrant that:

(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to the Personal Information via the ‘my account’ feature of this website or by contacting our customer service representatives by email


        2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

          2.3 Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Terms from time to time in accordance with clause 17.9 Our Right to Vary these Terms.  If you do not agree to such amended terms, you must stop using the Website. If you continue to use the website, you will be deemed to have accepted the amended terms.


         3.1  Ordering

By placing an order through our Website or through third parties’ websites (e.g. Eventbrite), you warrant that you are:

(a)        legally capable of entering into binding contracts;

(b)        at least 18 years old;

(c)        resident in one of the Serviced Countries;

(d)        accessing our Website from that country; and

(e)       aware that we are not responsible for any allergies not mentioned to us by e mail at contact@mexicatessenmx.co.uk maximum 48 hrs. before each event.

          3.2  How the contract is formed between you and us

       3.2.1    After placing an order for an @HOME event, you will receive an email from us acknowledging that we have received your order.  Please note that this does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the Product has been purchased The contract between us (“Contract”) will only be formed when we send you the purchase confirmation.

After purchasing a ticket for a Supper club, you will receive an email from us or by third parties (E.g. Eventbrite), depending where it was bought, confirming your order. The contract between us (“Contract”) will only be formed when we send you the purchase confirmation from our website. 


       3.2.2    The Contract will relate only to those Products we have confirmed in the order Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the confirmation of such order has been confirmed in a separate order confirmation.

        3.2.3    Non-acceptance of an order may be a result of one of the following:

–           The Product you ordered being unavailable from stock.

–           Our inability to obtain authorisationfor your payment.

–           The identification of a pricing or Product description error.

_            We are unable to provide the service on your requested date

–           You not meeting the eligibility to order criteria set out in these Terms.

   3.2.4    If you do require any information regarding orders you have placed with us please e mail us at contact@mexicatessenmx.co.ukor write to us at the following address:

Customer Service Manager, Mexicatessen, Clavering house, Clavering place, Newcastle Upon Tyne, NE13NG 


     4.1 There are no cancellations nor refunds for any Supper Club tickets unless otherwise stated. You may cancel a Contract for an @HOME event at any time within 10 days, beginning on the day after you received our confirmation. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. 

       4.2 To cancel a Contract, you must inform us in writing. This provision does not affect your statutory rights.



      5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products and Services appearing on the Website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a time may not always reflect the position exactly at the moment you place an order.  We will confirm the price of a Product and Service in the Dispatch Confirmation.

        5.2 Every care has been taken to ensure that the description and specifications of the Products and Services are correct.



         6.1 The price of any Products or Services will be as quoted on our Website, except in cases of obvious error.

       6.2 In case of refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.



      9.1 Links to third party websites on the Website are provided solely for your convenience.  If you use these links, you leave the Website.  


       9.2 We have not reviewed any of these third-party websites and do not control and are not responsible for these websites or their content or availability.  We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.  If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.



       10.1 We process information about you in accordance with our privacy policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. For more information please check our privacy policy. 



       11.1 We may operate prize draws from time to time which are governed by relevant terms and conditions.



    12.1 Products or Services purchased from Mexicatessen through the Website or a third party website promoting our products or services is of satisfactory quality and reasonably fit for all the purposes for which products of such kinds are commonly supplied.

      12.2 Our liability for losses suffered as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

       12.3 This does not include or limit in any way our liability:

(a)        for death or personal injury caused by our negligence;

(b)        under section 2(3) of the Consumer Protection Act 1987;

(c)        for fraud or fraudulent misrepresentation; or

(d)        for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

      12.4 Mexicatessen is not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited


(a)        loss of income or revenue;

(b)        loss of business;

(c)        loss of profits or contracts;

(d)        loss of anticipated savings;

(e)        loss of data; or

(f)        waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 12.5 shall not prevent claims for such loss or damage to your tangible property that fall within the terms of clause 12.1 or clause 12.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 12.5.

       12.6 We will take all reasonable care, as far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.



       13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

       13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)        strikes, lock-outs or other industrial action;

(b)        civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c)        fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d)        impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e)        impossibility of the use of public or private telecommunications networks; and

(f)        the acts, decrees, legislation, regulations or restrictions of any government.

        13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.



        14.1     Intellectual property and right to use

       14.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

       14.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

      14.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

       14.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

        14.2     Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

        14.3     Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

        14.4     Notices

All notices given by you to us must be given to Mexicatessen Clavering house, Clavering place, Newcastle Upon Tyne, NE13NG.  We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause

14.3 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

        14.5     Transfer of rights and obligations

        14.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

      14.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

      14.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



         14.6     Severance

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

         14.7     Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

         14.8     Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract.  While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

         14.9    Our Right to Vary these Terms

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

            15.   Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.